Managing Difficult Conversations

Need to elevate your confident and competence in having tough conversations in the workplace?

Raising difficult issues can feel daunting, whether that’s with direct reports, managers, suppliers etc.

This customised 3 hour session will equip you with a range of tools and tips to elevate your confidence and competence in the toughest of situations:

• Understand the dynamics at play – why do you feel anxious
• Step by step preparation – what to say, how to say it, what not to say
• Controlling nerves  – physical exercises and breathing techniques to maintain composure and control
• Troubleshooting – customised to you and your areas of challenge!